Klaviyo vs Salesforce Marketing Cloud
Klaviyo
Data-driven email and SMS with deep segmentation
Publishers using it: 11 · incl. Hachette Book Group, Phaidon Press, Atlas Obscura
Salesforce Marketing Cloud
Enterprise marketing cloud for multi-channel journeys
Publishers using it: 1
Last verified Oct 19, 2026
At a glance
- Klaviyo scores 2.7/5 and Salesforce Marketing Cloud scores 3.2/5 in Benchmark Grid's independent cross-channel marketing platforms benchmark, both assessed on the same 10 criteria.
- The widest gaps are compliance & consent management (Klaviyo 3.0, Salesforce Marketing Cloud 3.5) and pricing & scalability (Klaviyo 3.2, Salesforce Marketing Cloud 2.8); they are within 0.3 on 8 of 10 criteria.
- Klaviyo is built for small and mid-market publishers; Salesforce Marketing Cloud for enterprise.
- On total cost of ownership Klaviyo scores 3.5 and Salesforce Marketing Cloud 1.4 (higher means better value, not a lower price).
- In our tracking 11 publishers use Klaviyo and 1 use Salesforce Marketing Cloud.
- Scores last verified 19 Oct 2026. Vendors cannot pay for a score or a position.
Where they differ
Klaviyo is stronger on pricing & Scalability (3.2 vs 2.8) and integration & Data Connectivity (4.5 vs 4.2).
Salesforce Marketing Cloud is stronger on compliance & Consent Management (3.5 vs 3.0) and personalisation & Content Delivery (4.1 vs 3.8).
Which one fits
Choose Klaviyo if…
- You publish at small and mid-market scale.
- You weight pricing & Scalability, integration & Data Connectivity and support & Implementation heavily — Klaviyo leads on those in this benchmark.
Choose Salesforce Marketing Cloud if…
- You publish at enterprise scale.
- You weight compliance & Consent Management, personalisation & Content Delivery and cross-Channel Orchestration heavily — Salesforce Marketing Cloud leads on those in this benchmark.
Also weighing these
The nearest-scored tools to Klaviyo and Salesforce Marketing Cloud in this benchmark, listed A to Z.
- 2.5AcousticIntent-driven marketing automation for B2C brandsRead review
- 2.6IterableCross-channel growth platform for scaling teamsRead review
- 2.6MailchimpAccessible email marketing with journeysRead review
- 3.3MoEngageInsights-led cross-channel engagementRead review
All 11 scored tools are in Best Cross-Channel Marketing Platforms for Publishers.
Who uses them
Publishers we have detected running each tool, from ads.txt, site code and published case studies. Agencies, brands and vendors are excluded.
Head to head
| Criterion | Klaviyo | Salesforce Marketing Cloud |
|---|---|---|
| Audience Segmentation & Identity14% of capability | 4.6 | 4.6 |
| Cross-Channel Orchestration14% of capability | 4.2 | 4.4 |
| Analytics & Attribution12% of capability | 3.9 | 3.8 |
| Journey Automation & Triggering12% of capability | 4.3 | 4.3 |
| Personalisation & Content Delivery12% of capability | 3.8 | 4.1 |
| Integration & Data Connectivity10% of capability | 4.5 | 4.2 |
| Compliance & Consent Management8% of capability | 3.0 | 3.5 |
| Deliverability & Channel Performance8% of capability | 3.7 | 3.9 |
| Pricing & Scalability6% of capability | 3.2 | 2.8 |
| Support & Implementation4% of capability | 2.8 | 2.5 |
| Capability45% of composite | 4.0 | 4.0 |
| Publisher fit40% of composite | 1.0 | 3.0 |
| Total cost of ownership15% of composite | 3.5 | 1.4 |
Cost of ownership
| Sub-score | Klaviyo | Salesforce Marketing Cloud |
|---|---|---|
| Pricing transparency | 4.0 | 1.0 |
| Entry cost | 4.5 | 1.0 |
| Implementation cost | 4.0 | 0.5 |
| Hidden-fee risk | 2.5 | 2.0 |
| Ongoing cost | 2.5 | 2.5 |
Klaviyo pricing
Contact-based tiers; free to start
Salesforce Marketing Cloud pricing
Per-contact tiers; custom enterprise
What users say
Klaviyo
19 positive · 49 neutral · 17 negative
Salesforce Marketing Cloud
1 positive · 32 neutral · 8 negative
Mentions we could not tie to a real user, and those flagged as promotional, are excluded. Sentiment is opinion, and is independent of the verified publisher adoptions above.
Klaviyo scores 2.7 and Salesforce Marketing Cloud scores 3.2 in Benchmark Grid's independent Best Cross-Channel Marketing Platforms for Publishers benchmark (benchmarkgrid.com/vs/klaviyo/salesforce-marketing-cloud, verified Oct 19, 2026)
Common questions
How do Klaviyo and Salesforce Marketing Cloud differ?
Klaviyo is stronger on pricing & Scalability (3.2 vs 2.8) and integration & Data Connectivity (4.5 vs 4.2). Salesforce Marketing Cloud is stronger on compliance & Consent Management (3.5 vs 3.0) and personalisation & Content Delivery (4.1 vs 3.8). Neither is better in the abstract — which one suits you depends on which of those dimensions carries the most weight in your operation.
Which is cheaper, Klaviyo or Salesforce Marketing Cloud?
On total cost of ownership — pricing transparency, entry cost, implementation, hidden-fee risk and ongoing cost — Klaviyo scores 3.5/5 and Salesforce Marketing Cloud scores 1.4/5. A higher score means better value, not a lower sticker price.
How are these scores calculated?
Each tool is assessed against its category's published criteria (10 in this benchmark), which make up Capability (45% of the composite), Publisher fit (40%) and Total cost of ownership (15%). Assessment is carried out by SODP's editorial team against a published methodology. Vendors cannot pay for inclusion, scores or positions.
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Both tools are scored in Best Cross-Channel Marketing Platforms for Publishers. See alternatives to Klaviyo or alternatives to Salesforce Marketing Cloud.
Weighing a third option? Add a tool to this comparison.
Where to next
Four questions, and a scored stack across every benchmark — not just Best Cross-Channel Marketing Platforms for Publishers
Every scored tool in Best Cross-Channel Marketing Platforms for Publishers, with the criteria behind each number
Every category, independently scored
Related comparisons
Other head-to-heads publishers look at in Best Cross-Channel Marketing Platforms for Publishers.
